Privacy Policy

We may collect information that you voluntarily provide when you visit our website, submit a form, contact us, request information, or use our services. This information may include:

• Full name
• Company or business name
• Telephone or mobile phone number
• Email address
• Business or mailing address
• Truck, vehicle, and equipment information
• MC or DOT authority information
• Insurance and carrier information
• Driver information
• Transportation and load information
• Information provided during customer or carrier onboarding
• Information contained in documents submitted to us
• Communications and correspondence with SyncroLogix
• Any other information you voluntarily provide

We may also automatically collect limited technical information when you visit our website, including your IP address, browser type, device type, operating system, pages visited, referring website, and general website usage information.

SyncroLogix may use the information we collect for legitimate business purposes, including to:

• Respond to inquiries and requests
• Provide truck dispatch and related transportation services
• Communicate with customers, carriers, drivers, brokers, and business partners
• Coordinate transportation and dispatch services
• Provide customer support
• Follow up on inquiries and service requests
• Send service-related notifications and updates
• Send SMS or MMS communications where appropriate consent has been provided
• Manage customer and business relationships
• Verify carrier, vehicle, insurance, MC, DOT, and other business information
• Coordinate loads and transportation-related activities
• Improve our website and services
• Maintain business and operational records
• Prevent fraud, abuse, or unauthorized activity
• Comply with applicable laws, regulations, and legal obligations

We will not use personal information for purposes that are materially inconsistent with this Privacy Policy without providing appropriate notice where required by applicable law.

SyncroLogix may use SMS and MMS messaging to communicate with customers, prospective customers, carriers, drivers, brokers, and other business contacts regarding inquiries, services, dispatch-related communications, follow-ups, notifications, and other legitimate business communications. Where required by applicable law or messaging regulations, SyncroLogix obtains appropriate consent before sending SMS or MMS communications.

The frequency of SMS messages sent by SyncroLogix may vary depending on the nature of the communication, your relationship with SyncroLogix, and the services or information requested.

You may stop receiving SMS messages at any time by replying:

• STOP — to opt out of future SMS messages.
• HELP — to receive assistance regarding SMS communications.

After receiving a valid opt-out request, SyncroLogix will cease sending further SMS messages to that mobile number, except where permitted or required by applicable law. Message and data rates may apply depending on your mobile carrier and wireless plan.

SyncroLogix may share personal information when reasonably necessary to operate our business and provide our services. Information may be shared with:

• Service providers and technology vendors that support our business
• Telecommunications and messaging providers
• Website hosting and infrastructure providers
• Customer relationship management and business software providers
• Brokers, carriers, drivers, and other transportation parties when necessary to provide requested services
• Factoring or transportation-related service providers when necessary to provide requested services
• Professional advisors, including attorneys, accountants, and consultants
• Government authorities or law enforcement when required by law
• A successor entity in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction

SyncroLogix does not sell personal information as a business practice. Third-party service providers that process information on our behalf are expected to use that information only for legitimate business, operational, contractual, or legal purposes. SMS opt-in data and consent information will not be shared with third parties for their own marketing or promotional purposes.

If you use SyncroLogix's dispatch or related transportation services, we may collect business and transportation-related information necessary to provide those services. This may include:

• Company information
• MC authority information
• DOT information
• Vehicle and equipment information
• Insurance information
• Driver information
• Contact information
• Load and transportation information
• Broker and shipper information
• Payment or factoring-related information
• Documents provided for onboarding, verification, or compliance purposes

This information may be used to provide dispatch services, coordinate transportation operations, communicate with relevant parties, verify business information, and maintain appropriate business records.

When you submit information through a form on our website, we may collect information such as your name, telephone number, mobile phone number, email address, company name, and other information you voluntarily provide. We use this information to respond to your inquiry, provide requested information, communicate regarding our services, and conduct legitimate business activities.

Where a website form provides an option to receive SMS communications, the SMS consent option is clearly identified and is not required as a condition of submitting an inquiry or purchasing services. SMS consent may be provided through an applicable website form, direct communication, or another legally permitted method of obtaining consent. SyncroLogix maintains SMS consent information as appropriate for compliance and recordkeeping purposes.

Our website may use cookies, analytics tools, and similar technologies to improve website functionality, understand website traffic, and improve the user experience. These technologies may collect information such as browser type, device information, IP address, pages visited, referring website, and general website activity.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

SyncroLogix takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no website, electronic communication system, or method of storing information can be guaranteed to be completely secure.

SyncroLogix retains personal information for as long as reasonably necessary to:

• Provide our services
• Maintain business and financial records
• Communicate with customers and business partners
• Maintain appropriate SMS consent and opt-out records
• Comply with legal and regulatory requirements
• Resolve disputes
• Enforce agreements
• Protect our legitimate business interests

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal, regulatory, and business requirements.

Our website may contain links to third-party websites, platforms, or services. SyncroLogix is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies and terms of third-party websites before providing them with personal information.

Our website and services are intended for businesses and adults. SyncroLogix does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information.

Depending on applicable law, you may have certain rights regarding your personal information, including the ability to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request information regarding how your personal information is used
• Withdraw consent for certain communications
• Opt out of SMS communications
• Contact us regarding privacy-related questions or requests

You may withdraw SMS consent at any time by replying STOP to an applicable SyncroLogix text message. Some information may need to be retained where required by law, necessary to complete a transaction, maintain required records, or protect legitimate business interests.

SyncroLogix may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable laws and regulations. When changes are made, we will update the Effective Date and Last Updated dates at the top of this Privacy Policy. We encourage you to periodically review this page for the most current version.

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or SMS communications, please contact us. For SMS-related assistance, you may also reply HELP to an applicable SyncroLogix text message.